Privacy Policy and Terms & Conditions

Authorization:
By providing your information, you authorize 21st Century Rehab to contact you for marketing and customer care purposes. You authorize us to call you, text you, and add you to our emailing list (you may unsubscribe at any time). We will not sell your information.

21st Century Rehab delivers SMS text messages to our patients. Such messages may include, but are not limited to, appointment reminders, remaining balance reminders, patient portal invitations, clinical outcome assessment reminders, home exercise program reminders, net promoter score survey requests, and other message notifications. Patients must be 18 years of age or older to opt-in and/or receive these text messages. By providing 21st Century Rehab your mobile number, you agree to receive voice and electronic communications by voice and text.

By signing up for texts, you consent to receive text messages (e.g. promos, appointment reminders) from 21st Century Rehab at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help or call 515-382-3366 or email marketing@21stcenturyrehab.com. View our terms & conditions and privacy policy at 21stcenturyrehab.com/privacy.

Privacy Policy

We respect your privacy. This Privacy Policy explains how we collect and use your personal information on this Website. Please read it carefully.

This policy describes how Organization collects and uses personal information through this Website. Personal information does not include protected health information (PHI).

What Information Do We Collect?

Organization automatically collects certain information from your device when you visit the Website. This information includes information about:

  • Your device, such as which operating system or browser your device uses
  • The date and time you visited the Website
  • Where your device is located (geolocation information)
  • Which pages on our website you have visited
  • Which page(s) on the Internet you came from
  • The times and dates you visit the Website

Organization also collects information that you provide to us. You provide this information when you:

  • Fill in forms on our Website
  • Participate in, link or name Organization in social media
  • Use apps provided by us
  • Register for an account or respond to a survey.

Many of our services do not require any form of registration, which means you may visit the Website without telling us who you are. However, some services may require you to provide us with personal data. In these situations, if you choose to withhold any personal data requested by us, you may not be able to gain access to certain parts of the Website, or we may not be able to respond to your query.

What Do We Do With The Information?

We use or disclose the information to:

  • Provide you with services and access to information
  • Establish and maintain communications with you
  • Make our Website operate better
  • Operate our business
  • Comply with law and security
  • Protect against fraudulent, suspicious, or other legal activites
  • For information gathered through a research survey:
    • We use information for quality improvement purposes, including to improve information and services offered through the Website.
    • If you provide feedback, you may be individually contacted for follow-up due to concerns raised during the course of such evaluation.
    • Demographic information and web log data may be stored for future research and evaluation.

What about Cookies?

A “cookie” is a small set of computer data that allows us to maintain records of the activities of users visiting the Website. Cookies may be used to customize the delivery of content based on your usage patterns and interests. The cookies do not identify users by name or any other personal identifier. We use cookies as follows:

  • Unregistered users may have cookies placed on their computers for use in customizing the delivery of content based on usage patterns and interests.
  • Registered users may have cookies placed on their computers to allow their experience on the Website to be customized and facilitated. For example, a class registration form may have the User’s name and address entered as a convenience to the User.

What about Other Information and Websites?

Organization uses third party service providers, including but not limited to Google Analytics and cookies (social media pixels and digital advertising pixels) in order to improve our service, user experience, and to analyze how the website is used. Aside from your device’s Internet Protocol address (IP address), which can disclose your general location, the information collected by Google Analytics and Adobe Analytics is anonymized traffic data including length of stay on the Website, browser information, and device information. The collected information is used to provide an overview of how people are accessing and using the Website. For information about how Google Analytics uses data when you use partners’ sites or apps see www.google.com/policies/privacy/partners.

What About International Privacy Laws?

Organization only offers services within the United States, and the Website is only intended to be used by users in the United States. If you are visiting the Website from outside the United States of America, your information will be transferred to, stored, and processed in the United States. By visiting the Website, you consent to the transfer of your information to the United States and the use and disclosure of your information as described in this Privacy Policy. Furthermore, you consent to the exclusive jurisdiction of the United States for purposes of any question of law or fact related to your use or access to the Website.

With Whom Do We Share Personal Information?

Our Service Providers. We may share your personal information with companies (including our affiliates) that perform services on our behalf, for example, companies that help process credit card payments. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf.

Government and Legal Disclosures. We may disclose the personal information we collect through the Website, when we, in good faith, believe disclosure is appropriate to comply with law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce the Terms or other agreements with you; or to protect the rights, property or safety of Organization, our users, or others.

Security

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to us and you are solely responsible for maintaining the secrecy of any passwords or other account information. It is your sole responsibility to promptly inform Organization of any need to deactivate a password.

COPPA Compliance

The Website is not directed at children under the age of 13. We comply with the Children’s Online Privacy Protection Act (“COPPA”) and do not knowingly permit registration or submission of personally identifiable information by anyone under 13 years of age. If you believe information of a child under 13 has been submitted, please advise us in writing and we will delete it.

Accessing the Website means you agree to these Terms

These Terms (“Terms”) are a legal agreement between you (the end user of the Website) and 21st Century Rehab, (acting on behalf of its subsidiaries, affiliates, and licensors, collectively “Organization”) and govern your access and use of the Website (defined below). Organization may amend these Terms from time to time. By your continued use of the Website, you agree to these Terms in their then current form. If you do not agree with the Terms, do not continue to use the Website.

“Website,” means all websites and pages located at the following root domains: https://21stcenturyrehab.com . Website excludes content that is located at other root domains. The Website contains links to websites operated by other parties. The Organization does not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor does the Organization make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Organization has no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and privacy statements of the other websites.

You may be required to accept or acknowledge additional terms when you navigate to certain pages of our Website, or to complete some transactions